Questions and answers
Products
What is Hive Heuristics?
A visual brainstorming tool for research. Drop in your PDFs, ask questions, keep verified quotes, and arrange the big ideas on a map. Learn more about Hive Heuristics.
How much does it cost?
Free to start. Plus, $3 a month or $30 a year.
Where do I get help?
Email help@hiveheuristics.com.
Websites
What does a website cost?
A complete site of up to five pages, with the words written for you, costs either $200 once, or $30 a month with nothing up front and a one year minimum. Optional extras have their own up front cost on either option. The monthly option includes hosting, your web address, and care. Billing starts when work begins, and autopay is required. Optional extras are priced on our Services page, where you can also estimate your price.
Do I have to write the text myself?
No. We write the words from your answers to our questionnaire, and you approve them before launch.
What is hosting, and do I have to manage it?
Hosting is the service that keeps a website online. If you pay $200 once, you keep a hosting account in your own name. If you choose $30 a month, we take care of everything, and you never log in to anything.
My site is on Wix or Squarespace. Can you still help?
Yes. Those platforms only run sites built inside them, so you have three choices: move to regular web hosting in your name (we walk you through it), switch to our $30 monthly plan and we handle everything, or have us refresh your site inside your current builder, which we quote separately.
Will my business email keep working?
Yes. If you use email at your web address, we copy your email settings before your new site goes live and test that email still arrives afterward.
Who owns the site and the web address?
You do.
What do you need from me?
Your logo, your photos, and the words for each page, or notes we can shape into copy.
How long does a website take?
A typical website takes one week or less.
Can you update my site later?
Yes. Small changes are included in the monthly plan. Without the plan, each small change costs $25. Larger changes are quoted first.
When can I reach you?
Support runs during business hours, 9 a.m. to 5 p.m. Eastern time, Monday through Friday. We respond within 24 business hours.
Do I need to know anything about computers?
No. Tell us what you need in plain words, and we handle the technical side. With the monthly plan, you never log in to anything.
Where are you located?
We are based in Gibbsboro, New Jersey, and serve Camden, Burlington, and Gloucester counties, including Voorhees, Cherry Hill, Haddonfield, Marlton, Berlin, Lindenwold, and Pine Hill. We also work with clients anywhere in the U.S. by phone and video.
Are you insured?
Eclectic Avenue Studio LLC carries technology errors and omissions, cyber liability, and general liability insurance. Certificates of insurance are available on request.
Do you have a referral offer?
Yes. For each person you send who becomes a client, you get one free month if you are on the monthly plan. If you are not, you get a $30 credit toward any add-on, or a free extra page.
Custom orders
Do you take custom orders?
Yes. We make custom stickers, apparel, and embroidered goods for businesses, teams, and events. Request a quote to start.
Is there a minimum order?
Stickers: 25. Apparel, bags, and embroidery: 12 per design.
How long does an order take?
A typical order takes one week or less.
Do I see a mockup first?
Yes. You approve a digital mockup before we make anything. Each quote includes one round of changes. More rounds cost extra.
How do I pay?
A deposit of half the total starts your order. The balance is due before we ship. We send a secure invoice you pay online.
Can I use my own artwork?
Yes, as long as you own it or have permission to use it.
Can I return a custom order?
Custom items are made just for you, so they cannot be returned. If we make a mistake, such as a misprint or the wrong size, we fix it or remake the item. Mistakes in a mockup you approved are not covered, so please check each mockup carefully.
Shopping
Where do you ship from?
All items ship from New Jersey in the United States. Shipping details are listed on each selling platform.
What is your return policy?
Returns follow the policies of the platform where the purchase is made.